Questions & Answers

MB Minibus & Coach hire provides booking, administration, and customer support services.

We cover Minibus & Coach hire services across the United Kingdom.

We can offer bookings for Minibus 8 seaters to 75 seater coaches .Vehicle type and availability may vary depending on availability, operational requirements, and partner allocations.

You can request a quotation by completing our online form: Online booking

Alternatively, you can email your enquiry to: info@mbcoachhire.co.uk

A member of our team will respond as soon as possible.

Unless otherwise stated, quotations remain valid for 10 days from the date issued. Prices may change after this period due to vehicle availability, fuel costs, or operational factors.

Your booking is confirmed once:

1. You accept the quotation
2. Pay deposit to confirm booking
3. Confirmation email will be sent to you

Bookings are subject to availability until confirmed.

We currently accept:

• Bank Transfer
• Debit or Credit Card
• Cash (subject to prior agreement)

A Non-refundable deposit of £100.00 is required to secure your booking. For larger bookings or long-distance journeys, a higher deposit may be required.

The remaining balance must be paid no later than 7 days before the travel date, unless otherwise agreed in writing. Failure to complete payment may result in cancellation of the booking.

Under current UK tax regulations, group passenger transport services (minibus and coach hire) are exempt from VAT. Therefore, quoted prices do not include VAT.

Yes. Prices quoted for pre-booked journeys are fixed. However, additional charges may apply in cases such as:

• Additional stops or drop-offs
• Route changes
• Extended waiting time
• Additional mileage
• Unplanned diversions

Any additional charges will be calculated based on time, distance, and operational costs.

Once your flight has landed, your driver will contact you by phone or text message to confirm the pickup location. Driver contact details may be included in your booking confirmation email.

Yes. We would need your flight number for us to track your arrival and ensure your driver arrives at the correct time. If you do not know the terminal, we will normally identify it using the flight information.

We monitor flight arrivals where a flight number is provided. If your flight is delayed, your driver will adjust the pickup time accordingly at no additional charge for reasonable delays. Excessive delays may incur additional waiting charges.

No. Smoking and vaping are strictly prohibited in all vehicles used for passenger transport.

Yes. All drivers operating vehicles are fully licensed under UK transport regulations and authorised by the relevant Local Authority or Transport for London (TfL).

Passenger safety is a priority. Drivers must:

• Hold valid PCV or Private Hire licences
• Pass DBS (CRB) background checks
• Have appropriate professional driving experience
• Operate vehicles maintained to UK safety standards

Drivers are DBS checked and trusted and approved.

A one-way booking is a single journey from one location to another (for example, airport to hotel).

A return booking includes two journeys, such as:

• Outbound journey (A → B)
• Return journey (B → A)

Return journeys may take place on the same day or a different date.

Yes. A booking confirmation and receipt will be emailed to you once your booking has been confirmed and payment processed.

Yes. Our booking and support services operate 24 hours a day, 7 days a week, all year round, including holidays.

All transport services are operated by Our Minibus & Coach Hire Partners or authorised licensed transport partners. MB Minibus & Coach Hire acts as a booking and customer service provider and does not operate vehicles directly.

Yes. Where necessary, we may allocate your booking to trusted licensed transport partners that meet our operational and licensing standards.

While we aim to provide reliable services, we cannot accept liability for delays caused by circumstances outside our control, including but not limited to:

• Traffic congestion
• Road closures
• Weather conditions
• Accidents
• Airport delays
• Events or emergencies

However, we will always make reasonable efforts to minimise disruption.

For private coach hire, please book 3–6 months in advance for weddings or large events, and 4–8 weeks for trips. For scheduled, long-distance coach travel, booking at least 2–4 weeks ahead secures better prices. Peak summer/holidays require earlier booking. Please check with us for last minute options we can offer

Yes, professional drivers are included with almost all coach hire bookings, ensuring a safe and convenient experience. The quoted price generally covers the services of a fully qualified, experienced driver, along with necessary insurances and vehicle maintenance, meaning you do not need to worry about driving the coach yourself.

Our coaches typically offer amenities for comfort and convenience, including free Wi-Fi, power outlets, USB ports, and air conditioning. Passengers can enjoy reclining, seats with extra legroom, plus onboard toilets, particularly on longer journeys. Luggage storage is available underneath, often with allowance for two large bags.

We provide private coach and minibus hire for airport transfers, specializing in transport to and from major airports including Heathrow, Gatwick, Stansted, Luton, and London City. They provide 24/7 services for groups of all sizes, featuring amenities like air conditioning, Wi-Fi, and generous luggage space.

Yes we provide safe, reliable, and DBS-checked minibus and coach hire specifically for school trips, covering educational visits, sports fixtures, and transport. Vehicles range from 8-19 seaters to large 35+ seater coaches, often equipped with modern safety features and comfortable, professional drivers familiar with local routes.

Yes, wheelchair-accessible minibus and coach hire is available for passengers with disabilities, including specialized vehicles designed for safety, comfort, and easy access across the UK.

Yes, We offer professional minibus coach hire, whether it’s a day trop, wedding transport or Corporate hire. We also offerbespoke excursions, and travel to various destinations across the UK or Europe.

Email: info@mbcoachhire.co.uk

Telephone: 0330 133 3008

Online booking and quote requests: Instant quote